Verint Summer School 2019


Intelligent Self-Service Week – 13, 14 & 15 August

Intelligent Self-Service Panel Discussion

Our panel of experts will discuss how AI, machine learning, enterprise chatbots, community, web self-service and knowledge management can help deliver better outcomes and create a consistent customer experience.

Date: Thursday 15 August | 15:00 BST

Panel: Ann-Marie Stagg (Chief Executive) CCMA, Allen Sebrell (Digital Intelligence & Strategy), Amtrak, Marije Gould and Farrukh Iftikhar, Verint Systems.

Intelligent Self-Service Masterclass

This masterclass will focus on the importance of offering customer authentic engagement by building trust and helping customers achieve their goals. Find out how to reduce customer effort across all channels and deliver a consistent journey.

Date: Wednesday 14 August | 10:00 BST

Presenter: Simon Shevlin (Solutions Consultant) and Farrukh Iftikhar (Sales Director, Intelligent Self-Service EMEA), Verint Systems.

Intelligent Self-Service in the Always on Era

Today’s tech savvy consumers expect so much more. Join Marije as she discusses how consumer and workforce demands are driving the need for technology, such as AI, automation and self-service, to meet rising customer and employee expectations.

Date: Tuesday 13 August | 10:00 BST

Presenter: Marije Gould (VP Marketing EMEA), Verint Systems.

>>Hier geht es zur Registrierung<<


Voice of the Customer Week – 20, 21 & 22 August

Ensuring VoC Programme Success

David will discuss the importance of measuring your VoC programme consistently. He will focus on which KPIs work best, how different measurement techniques can significantly influence the results and how benchmarks can be applied to contextualise these results.

Date: Tuesday 20 August 2018 | 10.00 BST

Presenter: David Hudson (Regional Director) Verint ForeSee and Keith Barrow (Solutions Consultant) Verint Systems.

Voice of the Customer Masterclass

In this masterclass, Keith will discuss how a Unified Voice of the Customer platform is critical to the success of any Customer Experience Programme tasked with understanding customer perceptions and feelings towards your business across all channels.

Date: Wednesday 21 August | 10:00 BST

Presenter: Keith Barrow (Solutions Consultant), Verint Systems.

The Verint ForeSee Digital Experience Index

Based on input from 12,500 consumers, the ForeSee Digital Experience ranks over 50 leading websites and reveals who’s winning and why. In this session, find out what delights digital consumers and which sites compete best with the likes of PayPal and Amazon.

Date: Thursday 22 August | 10:00 BST

Presenter: David Hudson, Verint ForeSee and Keith Barrow, Verint Systems.


>>Hier geht es zur Registrierung<<